---
title: Customer Experience
description: Resources for FileWave Customers, brought to you by the Customer Experience Team.
image: https://cx.filewave.com/hubfs/Copy%20of%20Newsletter%20Elements.png
---

[![FileWave_Logo_Blue_Red](https://cx.filewave.com/hubfs/FileWave_Logo_Blue_Red.png)](https://www.filewave.com/?hsLang=en)

 From the FileWave Customer Experience team

# Your resource for FileWave news, software releases, events, and helpful links.

 LATEST RELEASES

#### **FileWave 16.4.1 & 16.3.5**

FileWave 16.4.1 is now generally available. FileWave 16.3.5 is also available for customers on the 16.3 release line. See the release notes and upgrade guidance before updating.

[VIEW RELEASES](https://kb.filewave.com/books/downloads)

 ACCOUNT HELP

#### **Customer Success**

For renewals, add-ons, expansions, or other account-related questions, contact Customer Success. We are also who to contact if you have a change in staff and need to get them access to open support tickets or access training resources.

North America: [customer.success@filewave.com](mailto:customer.success@filewave.com)  
EMEA/APJ: [admin@filewave.com](mailto:admin@filewave.com)

 TRAINING

#### **Training & Services**

Need help with onboarding, upgrades, migrations, FileWave Assist, FileWave Continuity, or another Professional Services project?

Contact Professional Services and we’ll help you choose the right option for your environment and goals.

[PROFESSIONAL SERVICES](http://www.filewave.com/professional-services?hsLang=en)

 SUPPORT PORTAL

#### **Need troubleshooting help?**

Visit the Support Portal for troubleshooting guidance, Knowledge Base articles, and help from the FileWave Support team.

[VISIT SUPPORT PORTAL](https://help.filewave.com)

 COMMUNITY

#### **FileWave Community**

Join the FileWave Community to connect with other admins, ask questions, share best practices, and stay current on product updates.

[JOIN THE COMMUNITY](https://go.filewave.com/discord)

 EVENT CALENDAR

#### **FileWave Events**

Join FileWave online and in person through webinars, community sessions, product updates, and conferences. Use the event calendar to see what’s coming up.

[EVENT CALENDAR](https://www.filewave.com/events?hsLang=en)

Customer Referral Program 🎉

### Know someone who could use FileWave? Submit a referral and you may be eligible for a thank-you gift!

Submit their contact information, or ask them to complete the form, and our team will follow up.

[SUBMIT A REFERRAL](https://share.hsforms.com/1c25pS4KrT1eEJvWXj4T_rw5ecbv)

## Featured In-Person Events

AMERICAS

*JUNE 2026*

ITS America Conference & Expo | June 9–12, 2026 | Detroit,MI  
ALET | June 16, 2026 | With IncareK12 | Huntsville, AL  
SCASA | June 21–24, 2026 | Myrtle Beach, SC  
ISTELive26 | June 28–July  1, 2026 | Orlando, FL

*JULY 2026*

MacAdmins Conference | July 7–10, 2026 | State College, PA

*SEPTEMBER 2026*

ALET Fall Symposium | September 20–23, 2026 | Orange Beach, AL

*NOVEMBER 2026*

HECC Conference | November 11–13, 2026 | Indianapolis, IN

EMEA

*MAY 2026*

Sarajevo Business Forum | May 22–23, 2026 | Sarajevo, FBiH

YOUTUBE

### **Watch FileWave product updates, event recordings, and how-to videos.**

Or watch one of our latest videos below.

[VISIT YOUTUBE CHANNEL](https://www.youtube.com/user/FileWaveUSA)

## Most Recent Videos

What's Next for FileWave

### [![YouTube video](https://cx.filewave.com/hs-fs/hubfs/NACustCallJun3-26.png?width=302&height=169&name=NACustCallJun3-26.png)](https://youtu.be/wF1pl0Qh1FY)

### **US Customer Call (July 3, 2026)**

Q1 2026 FileWave Alliance

### [![FileWave Alliance eMeeting 2026/Q1](https://cx.filewave.com/hs-fs/hubfs/SCR-20260506-nvju.png?width=600&height=325&name=SCR-20260506-nvju.png)](https://www.youtube.com/live/aOD01_ON6DE)

### **FileWave 16.3.0**

Global Client Call 2026

### [![SCR-20260510-tsnc](https://cx.filewave.com/hs-fs/hubfs/SCR-20260510-tsnc.png?width=600&height=337&name=SCR-20260510-tsnc.png)](https://youtu.be/d2PUaloPu4o)

### **Global Client Call 2026**

Q3 2025 FileWave Alliance

### [![FileWave Alliance eMeeting 2025/Q3](https://cx.filewave.com/hs-fs/hubfs/SCR-20260506-nxrs.png?width=600&height=326&name=SCR-20260506-nxrs.png)](https://www.youtube.com/live/HV4eFy5gsRI)

### **FileWave 16.2.0**

## Important Links

- #### Knowledge Base
- #### FileWave Foundry
- #### Product Board
- #### Product Roadmap

#### **FileWave Knowledge Base**

Search the Knowledge Base or use the AI search agent to find articles, guides, and troubleshooting resources for FileWave products.

[OPEN KNOWLEDGE BASE](https://kb.filewave.com)

#### **Learn by Topic**

Want to learn by topic? Access our courses on the FileWave Foundry with your user account, for free. 

[OPEN FOUNDRY](https://foundry.filewave.com/)

#### **Submit Your Ideas**

Have a feature idea? Share it with the Product team on Product Board.

[OPEN PRODUCT BOARD](https://go.filewave.com/product-board)

#### **Share Our Vision**

See what we’re working on now and what’s planned for upcoming releases.

[OPEN ROADMAP](https://go.filewave.com/roadmap)

 TESTIMONIALS

## **See what our customers say**

"FileWave saved our IT department time and effort during last year’s crisis in March 2020. With one day’s notice we were able to reconfigure device filtering, deploy needed applications and update operating systems on nearly 6500 devices, all purely remotely."

DIRECTOR OF TECHNOLOGY AT ZEELAND PUBLIC SCHOOLS Mark Washington

"We have been using FileWave for close to 7 years, and they have consistently delivered on their promise – from its stability to its support system. Any problem we have encountered was always quickly addressed."

Identity protected Anonymous

"An excellent multipurpose tool for deploying and managing technology in our enterprise environment. From creating detailed reports on hardware and software or deploying apps and custom scripts, all I need is to access my Filewave interface.”

SYSTEM ADMINISTRATOR AT MONTGOMERY PUBLIC SCHOOLS Adewole Odutola

RATE US ON G2

Share your FileWave experience on G2.

[LEAVE A G2 REVIEW](https://www.g2.com/products/filewave/reviews)

[![G2 Reviews](https://company.g2.com/hs-fs/hubfs/brand-guide/g2-logo.png?width=150&name=g2-logo.png)](https://www.g2.com/products/filewave/reviews)

![FileWave Logo](https://cx.filewave.com/hubfs/FileWave%20%26%20Bill%20of%20Rights%20Institute2.jpeg)

**FileWave AG**  
Obere Bahnhofstrasse 49  
Wil 9500, Switzerland

### About

- [Pricing](https://www.filewave.com/pricing/?hsLang=en)

### Solutions

- [Provision and Deploy](https://www.filewave.com/product-features/software-provisioning-deployment-tool/?hsLang=en)
- [Software Distribution](https://www.filewave.com/product-features/software-distribution-platform/?hsLang=en)
- [Security and Compliance](https://www.filewave.com/security-and-compliance?hsLang=en)

### Resources

- [Customer Stories](https://www.filewave.com/case-studies/?hsLang=en)
- [Blog](https://www.filewave.com/blog/?hsLang=en)

### Partners

- [Become a Partner](https://www.filewave.com/for-partners/?hsLang=en)

### Customers

- [Support Portal](https://support.filewave.com?hsLang=en)
- [Support Resources](https://kb.filewave.com/link/1039)
- [Knowledge Base](https://kb.filewave.com/)

Copyright © 2026 FileWave® All rights reserved [Privacy Policy](https://www.filewave.com/legal/?hsLang=en)

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